Services
Technical support
On-site troubleshooting for supplied equipment, plus replacement part selection advice when downtime must be minimized. When issues arise after hours, we have 24 hour access to manufacturers, which helps keep projects on track.
What to have ready
- Site name and location
- Model and serial numbers, photos if possible
- Brief description of the symptom or fault code
Product and application expertise
We work with mechanical consultants and mechanical contractors to match system needs with the right equipment. New construction, retrofit, or upgrade, our goal is a correct fit that aligns with design, load, and budget.
How we support selection
- Review design intent and operating conditions
- Confirm sizing, turndown, and control approach
- Align installation requirements with site constraints
- Provide submittals and documentation for approvals
Training seminars
We host manufacturer-led training so your team gains practical knowledge on installation, start up, commissioning, controls, and maintenance.
Training formats
- Lunch-and-learn sessions
- Technician refreshers
- New product introductions
Ask us about upcoming dates or request a dedicated session for your team.
Warranty support
We adhere to manufacturer-sanctioned warranties. We help gather documentation, coordinate with the manufacturer, and work toward a clear and timely outcome.
Typical steps
- Confirm warranty eligibility and dates
- Collect model, serial, and proof of purchase
- Document the issue with photos or codes
- Coordinate next steps per manufacturer process
Personable first contact
When you call, our staff answers. No automated phone trees. We aim to get you to the right person quickly, then follow through.
Start up and commissioning
We provide start up and commissioning services for supplied equipment. We verify settings, perform functional checks, and confirm performance so the system operates as intended.
Commissioning checklist
- Pre-start verification and safety checks
- Control and combustion checks as applicable
- Performance confirmation under load
- Final report and handover notes
Need help now?
Share project details and we will respond during business hours. For urgent after hours issues, our access to manufacturers can help move things forward.